Thanks to Chris Coyle who shared his email from Rhino's customer service department after contacting them about his damaged Blu-ray box. Here is the response:
Thank you for your email.
I am very sorry to hear about the damage to your box set.
We are currently coordinating replacement packaging.
I will update you as soon as possible, regarding our progress.
In the meantime, please reply with the following information:
Your order number
A photo displaying the damage to your box set
I apologize again for the damage and thank you for your continued patience.
If you have any questions, please let me know.
The Monkees Support
Micky Dolenz Live
Now Available from 7a Records