Thanks to Chris Coyle who shared his email from Rhino's customer service department after contacting them about his damaged Blu-ray box. Here is the response:
Thank you for your email.
I am very sorry to hear about the damage to your box set.
We are currently coordinating replacement packaging.
I will update you as soon as possible, regarding our progress.
In the meantime, please reply with the following information:
Your order number
A photo displaying the damage to your box set
I apologize again for the damage and thank you for your continued patience.
If you have any questions, please let me know.
The Monkees Support
Monkees Farewell Tour
Dolenz sings Nesmith